Return Policy

Last Updated: March 2025

At Pixel Playy, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your items, we offer a 30-day return policy on eligible products. Please read the details below for the return process.

1. Eligibility for Returns

You can return most items within 30 days from the date of delivery for a full refund or exchange, provided that:

• The item is unused, unopened, and in its original packaging.
• The item is not on our list of non-returnable products (such as opened or used gaming accessories).

Please Note: Some items, such as gift cards, downloadable products, and certain opened or used products, may not be eligible for return.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@pixelplayy.shop with your order number and reason for the return.
2. Return Authorization: We will provide you with return instructions and, if necessary, a return authorization number.
3. Package the Item: Carefully package the item in its original condition and packaging. Include the receipt or proof of purchase.
4. Ship the Return: Return the item to the address we provide. You will be responsible for the shipping costs unless the return is due to an error on our part (e.g., receiving the wrong item or a defective product).

3. Refunds and Exchanges

• Refunds: Once we receive the returned item and verify that it meets the eligibility requirements, we will process a full refund to the original payment method.
• Exchanges: If you prefer an exchange, please let us know in advance, and we will send you the replacement item once we receive your return. If the replacement item is not available, we will issue a refund.

Please Note: Refunds may take 5-10 business days to appear on your account depending on your payment method.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@pixelplayy.shop within 7 days of delivery. We will provide you with a prepaid return label and arrange for a full refund or replacement.

5. Non-Returnable Items

Certain items are not eligible for return due to hygiene or other restrictions. These may include:

• Opened or used gaming accessories (headsets, controllers, etc.)
• Digital products (e.g., downloadable games or software)
• Gift cards

Please double-check the product details before purchasing to avoid issues with non-returnable items.

6. Return Shipping Costs

• Free Return Shipping: If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping costs.
• Customer-Paid Return Shipping: If the return is due to personal preference (e.g., change of mind), you will be responsible for the return shipping costs.

7. International Returns

Currently, we only accept returns for U.S. orders. For international returns, please contact our customer support team for further assistance.

We hope this policy gives you peace of mind while shopping with Pixel Playy. If you have any questions or need further assistance with your return, please feel free to contact us at info@pixelplayy.shop.